This feature allows a BRP dealer to electronically submit a completed Warranty job to BRP significantly reducing the data entry required and improving data accuracy.

In this document we will cover:

- How to Submit a Warranty Claim to BRP

- Requirements for Submitting a Warranty Claim to BRP

How to Submit a Warranty Claim to BRP

1) Create your Repair Order for your BRP unit as normal.

2) Add your Warranty job as you usually would, be sure to enter the "Authorization #" (see note below) on the warranty Payment Information tab.

Note: In most cases BRP does not issue Warranty Authorization Numbers but DX1 does require that an Authorization Number be entered before you can complete the Warranty Job.  If you do not have an Authorization number from BRP, simply enter the RO number in this field.

3) Once the service work is completed for the Warranty job, in the Warranty section on the Details and Notes tab enter the "Failure Part #". This part number is required before you will be able to submit your claim to BRP.

4) You can now mark  the Job as Complete, once you do this the BRP Warranty Claim "Submit" will turn blue.

5) Click the BRP Warranty Claim "Submit" button, doing so will bring up a popup that asks you to select the System impacted by the failure "System Code", select the one that best matches the area impacted by the claim and click "Submit".

6) You will now get a confirmation message letting you know that your claim has been submitted to BRP and the Submit button will be replaced with the current Claim Status which will initially show as "Pending".

7) It can take 30 to 60 minutes for the claim to be processed, once processed the claim status will be updated to reflect the Claim number. If there is an issue with the claim such as the unit is out of warranty then that message will be displayed. 

8) It is important to note that claims can ONLY be submitted ONCE, once a claim has been submitted if any edits are required they will need to be done in the BRP system.

9) If you run into any issues during this process please review the "Requirements for Submitting a Warranty Claim to BRP" section below.    

Requirements for Submitting a Warranty Claim to BRP

The following is required before you can submit a Claim

1) You must be a BRP dealer with a signed integration agreement.

2) The unit being services must be one of the following brands: Can-Am, Ski-Doo, Sea-Doo, Lynx.

3) The RO does not need to be completed but the Job must be set as completed.

4) The unit's must have a VIN entered.

5) The part number of the failed part must be entered in the "Failure Part #" field.


For additional support or questions regarding functionality, you can contact our customer support team in a number of ways shown below. Again it is mandatory for dealers to get with their accounting and business departments to understand the rules and regulations for your local, state, and federal laws.