The following process explains how to set up accounts receivable customer records, including synchronization between DX1 and QuickBooks Online.

Preparing DX1                                                   


Navigate to the Dashboard within DX1.                                

Select the Customer List tile from the Customers tile set.

Begin typing the customer's information into the search bar. When the customer displays in the list, click on the appropriate listing. 

NOTE: You may also need to add the customer



Select the AR tab. 


Ensure the Accounts Receivable Customer slider is set to On


Click Save.

Setup Automatic Sync of AR Customers with QBO

This feature is available to all dealers using QBO and once enabled will automatically:

  • Add newly created AR customers to QBO - you will no longer need to use the DX1 Accounting App to do this so it makes the process MUCH more efficient
  • Update AR Customer balances - this means that if a payment is taken for an AR customer in QBO the balance for that customer will automatically be updated in DX1, so you can feel confident that the number you see in DX1 is always up to date


This feature is Off by default, to enable the feature:

  1. In a Browser (Chrome or Edge) login to DX1 
  2. Go to Dealership Settings / Accounting Settings
  3. Turn the “Automatically Sync AR Customer” toggle On
  4. Click the “Connect/Reconnect” button to login to QBO and follow the on screen prompts, this process only needs to be done once
  5. Click Save


Note: the one time login to QBO MUST be done from a browser, it can not be done from the DX1 Windows 10 app


Within QuickBooks, click Customers on the Home page. 

Setup Credit limit in DX1

Return to DX1, Customer List and search for the customer.  Under the AR tab set the credit limit amount and Save.

The customer's balance and credit limit will now show at the bottom of any parts, service or major unit sale.