Customers can now receive a text message or email to their mobile device when a special ordered part has been: 

  1. Fully received

  2. Partially received

  3. The part is on back order 

  4. Special ordered parts has been cancelled

Note: This feature does not apply to special order parts attached to:

Repair Orders

Major Unit Sales 

Parts attached to stock numbers ( parts assembly) 

DX1 recommends verifying that a mobile number has been added to the customers profile before starting to use this feature.

Click Customer Search

Make sure that the number is in the mobile field of the customers information.  

The Preferred Notification Method field has been added on the right. Click the drop down for choices. 

Note: if Email is chosen a valid email address must be added to the customers profile. 

Example # 1: Part fully received and ready for pickup 

Example # 2: Order partially received 

Example # 3: Parts are on back order


Example # 4: The parts order has been cancelled

Note:   Click on the link below for instructions on how to create or change the default message templates