Customers can now receive a text message or email to their mobile device when a special ordered part has been:
The part is on back order
Special ordered parts has been cancelled
Note: This feature does not apply to special order parts attached to:
Major Unit Sales
Parts attached to stock numbers ( parts assembly)
DX1 recommends verifying that a mobile number has been added to the customers profile before starting to use this feature.
Click Customer Search
Make sure that the number is in the mobile field of the customers information.
The Preferred Notification Method field has been added on the right. Click the drop down for choices.
Note: if Email is chosen a valid email address must be added to the customers profile.
Example # 1: Part fully received and ready for pickup
Example # 2: Order partially received
Example # 3: Parts are on back order
Example # 4: The parts order has been cancelled
Note: Click on the link below for instructions on how to create or change the default message templates