Customers can now receive a text message for repair orders. Messages are available for the following:
Service - Repair Order Completed
Service - Repair Order Partially Completed
Service Schedule - Appointment Confirmation
Service Schedule Appointment Reminder
Note: This feature does not apply to special order parts attached to:
Major Unit Sales
Parts attached to stock numbers ( parts assembly)
DX1 recommends verifying that a mobile number has been added to the customers profile before starting to use this feature.
Click Customer Search
Make sure that the number is in the mobile field of the customers information.
The Preferred Notification Method field has been added on the right. Click the drop down for choices.
Note: if Email is chosen a valid email address must be added to the customers profile.
Example # 1 Appointment Confirmation
Example # 2 Some but not all jobs are completed
In the example below the Oil Change has been marked as complete but the brake work has not.
Example # 3 All Jobs Completed
Note: Click on the link below for instructions on how to create or change the default message templates