Call leads generated from CraigsList and DX1 toll-free tracking numbers have now been combined with all other leads found in the leads list via the Leads tile.  For the time being, if you have either the DX1 Toll-Free number or CraigsList services, you will still see the Calls tile so you can access historical call data, but with this new feature all leads are now in a single spot. 

Calls will now flow directly into the Leads List.  No more extra step of converting a call into a lead - calls will automatically be there and all the tools available to convert a lead into a sale will be available.

The call lead will appear in the Leads List as a Phone Lead:

Connected: This is the “ new” status for leads generated from a phone call. Calls will also be subject to lead status threshold requirements. 

Lead Source: Will show as a phone lead

Ad Source: Where the lead came from ( Craigslist, Dealer Website, etc….) 

Details: Time the call came in and the duration. 

From the main leads screen users can also listen to the message by clicking on the speaker icon

A new box will show.  Click the play button. 

The Working Sales page for Phone Leads is the same.  Still available are all the tools including a Phone Lead specific Road to the Sale to ensure your sales team is managing these leads appropriately and effectively.

The call recording can also be accessed from the Working Sales page.  

Please note the only difference between the leads that you have already been managing through the DX1 Lead Manager and calls is automatic assignment.  Calls that come into the Leads List from CraigsList Listing Service and our toll-free numbers are not available for automatic assignment.

And if you don’t already have a DX1 toll free number - call the DX1 Account Management team at 1-800-700-4399 and they can set you up! It only takes a few minutes to better market your website, increase your leads and effectively engage potential buyers!