Overview
Mozilla Thunderbird is the email client that can be downloaded from Mozilla. This will allow you to receive all customer emails as well as DX1 email notifications of quotes, orders, finance applications, etc.
NOTE: We highly recommend that you install anti-virus software on your computer, and have it setup to receive on-line updates. You do not want to send viruses to your customers, nor receive viruses from customer emails.
How to Setup Mozilla Thunderbird
Open Mozilla Thunderbird
Click Tools and select Account Settings.
Click Account Actions and select Add Mail Account.
In the Your Name field, enter the name you would like to have displayed on the outgoing emails associated with this email account.
NOTE: This is the name that will appear in the "To" line of an email. It can be the individual name of a salesperson if you have setup individual email addresses through DX1, or you may prefer a broader title such as "Sales at [DealerName]," or "Info at [DealerName]," etc.
In the Email address field, enter the DX1 assigned email address you are setting up. (Ex. info@joesmotorcycles.com)
Enter the password you created in the Password field. You may select the Remember password box if you wish for this email account to open upon launch of Microsoft Mail without requiring a password to be entered.
Click Continue.
In the Your Name field, enter the name you would like to have displayed on the outgoing emails associated with this email account.
NOTE: This is the name that will appear in the "To" line of an email. It can be the individual name of a salesperson if you have setup individual email addresses through DX1, or you may prefer a broader title such as "Sales at [DealerName]," or "Info at [DealerName]," etc.
In the Email address field, enter the DX1 assigned email address you are setting up. (Ex. info@joesmotorcycles.com)
Enter the password you created in the Password field. You may select the Remember password box if you wish for this email account to open upon launch of Microsoft Mail without requiring a password to be entered.
Click Continue.
Mozilla Thunderbird will attempt to configure the account automatically. Click Edit.
In the Username field, enter the DX1 assigned email address you are setting up. (Ex. info@joesmotorcycles.com)
Select POP3 or IMAP from the Incoming drop down.
NOTE: There will be slight changes in setup depending on the server.
For POP3: Type mail.[dealername].com into the Incoming field. (Ex. mail.joesmotorcycles.com) Type 110 in the port field and select None from the drop down.
For IMAP: Type imap.[dealername].com into the Incoming field. (Ex. Imap.joesmotorycles.com) Type 143 in the port field and select None from the drop down.
Type mail.dealername.com into the Outgoing field. Type 25 in the port field and select None from the drop down.
Click Re-test Configuration.
Click Create Account.
Check the box labeled I understand the risks.
Click Create Account.
