Refunding parts attached to Repair Orders is something you will be doing a lot of in a DMS. Here are some simple steps to remove parts when in a Repair Order.

These steps can be used for removing parts for invoices that have been completed as well as on hold.

  1. Under the Service section click on the red Sales tile

2. Dx1 will default to the Active Invoice page defaulted on repair orders. The user can choose from the list shown or click in the search box and enter the invoice number.

3. From the menu on the left, click on parts. Once on the invoice click on the Smalle Arrow icon associated with the invoice and the parts you want to refund.

4. Once you click the Go to Parts Invoice icon it will pop up the Pickup/Refund window. Find the part or parts needing to be refunded and click into the Ref field, enter the quantity and click the Continue button

Once you click the Complete Sale button you will be taken to the parts invoice to complete the refund and if needed add new or replacement parts that were removed. 

6. Once the refund has been completed from the parts invoice the user will be taken back to the repair order.  The parts section will now reflect the refunds.


  1. All parts that were sold over the counter when refunded will show as a -1 on the parts section of the Repair Order. They will also show on the customer’s receipt the same way.

  1. Special Order parts that are refunded will show as a 0 in the parts section and on the receipt as well.

  2. Do NOT refund parts by opening the invoice and uncompleting the sale, this will cause some havoc in your system.


For additional support or questions regarding functionality, you can contact our customer support team in a number of ways shown below. Again it is mandatory for dealers to get with their accounting and business departments to understand the rules and regulations for your local, state, and federal laws.