This document will focus on the four Technician / Job reports for Invoices as well as Completed Jobs.

Technician Hours: Use this report to see the number of Actual Hours a technician worked on service jobs in a selected date range regardless of RO or Job status.  Note that if you are manually entering a technician’s time into DX1 the report will use the date you did the manual entry.  If you are using the Technician Time Clock feature the report will reflect the exact time of the clock in / out.

Technician Hours for Cashed Out and Posted ROs: Use this report to see at a job level the number of Hours each technician worked on Cashed Out and Posted ROs in a selected date range.  Note that the date filter is based on the date the RO was actually Cashed Out and Posted.  For Installed, Non Installed and work Requested from an MU deal this will not be until the unit is actually sold.

Job Efficiency: Use this report to see the “efficiency” (Actual vs Allocated Hours) for each Job in the selected RO Updated date range.  This report will only include Jobs that are marked as Complete and or Jobs under ROs that are marked Sale Complete.  This report will help you to see if the hours you are Allocating to jobs are covering the hours it actually took to get the work done.

Technician Efficiency: Use this report to see the “efficiency” (Actual vs Allocated Hours) for each technician in the selected RO Updated date range.  This report again will only include Jobs that are marked as Complete and or Jobs under ROs that are marked Sale Complete.  This report will help you to see if your technicians are completing jobs in the time that was allocated.

Completed Job Technician Hours: This report is used to see Technician hours completed on jobs mark as completed. Use this report to see actual hours on open RO's.

Technician W-Time: Use this report to look at Technician wasted time. This report looks at the Dealership timeclock hours versus the allocated and actual hours for completed jobs. The report will show you efficiency, which is allocated/actual. Proficiaency, which is Allocated.Total Time, and Productivity, which is Actual. Total Time.

Definitions:

Allocated Hours: These are what the customer will be charged for from a labor standpoint.  These hours will reflect on the customers receipt. 

Actual Hours: This reflects the time the technician (or technicians) spent actually doing the service work from a labor standpoint.  This number does not have to match the Allocated Hours and NEVER appears on the customer receipt. 

Support

For additional support or questions regarding functionality, you can contact our customer support team in a number of ways shown below. Again it is mandatory for dealers to get with their accounting and business departments to understand the rules and regulations for your local, state, and federal laws.