Do you know how to measure a technician's productivity, efficiency, and proficiency, and what each measurement means? To determine if you have allocated a tech's time well, you need to know how well they use that time. This report is designed to help you measure if time is being wasted in your service department.
Efficiency = Allocated / Actual - NADA 20 Group dealers recommend 125 percent (factory manual) and 135 percent (non-factory manual) as an efficiency guideline.
Proficiency = Allocated / Total Time - NADA 20 Group dealers recommend that technicians be 100 percent proficient all the time with peaks of 120 percent.
Productivity = Actual / Total Time - NADA 20 Group dealers recommend 85 to 87.5 percent as a productivity guideline, since non-labor-related activities can take up to 15 to 20 percent of available time.
Note: To have accurate measures of wasted time technicians must be using the dealership and technician time clock. For more information
on how to activate these services you can reach out directly to your account manager or put in a ticket with our Customer Support team.
Reference: Measuring Technician Performance – WANADA
- To use the report for to the Service module on your dashboard and click the Reports tile
- Click on the report titled "Technician W-Time"
- Set the desired date range and click the "View Report" button
- Now you can see a list of all employees who have dealership time clock hours as well as Allocated and Actual hours for completed jobs