Q. When Vendors are added by DX1, what does that mean and include?
A. When a vendor is added it is broken down into four main sections:
Major Unit Manufacturer
Parts and Accessories Supplier
Note: Additional vendors may also be added by the dealership, Click the link below to see these additions and how to add ( without accounting mapping)
Q. The vendor has been added yet I cannot find it listed in parts inventory
A. Check the following:
1. Under the Supplier Vendor Catalogs section of the Supplier Information page, is a catalog shown?
1. If the catalog is shown, make sure it is active in catalog management within inventory management
2. If a catalog is not shown, users may create the catalog from the supplier information page .
Q. When I go to do a warranty job, I see that either the labor rate is incorrect or shows a zero. Where can I look to fix this?
A. Both of these settings are tied to the vendor and MOP ( Method Of Payment) areas.
To adjust the labor rate:
1. Under the warranty vendor, check the Labor Rate Per Hour field
If the rate is showing a zero in the Repair Order check the MOP . Click on the user initials then Dealership Settings
Choose Method Of Payment from the menu on the left
Under the warranty MOP in this example, if the Internal toggle is set to the "On" position, the labor rate will show as a zero when billing to the warranty company inside the repair order.
Additionally, make sure the vendor is also selected in the MOP