Hardware Recommendations
Component | Windows |
Processor | Intel® i7 11th Gen or newer (or equivalent) |
Operating System | Microsoft® Windows® 11 - 64 bit |
Browser | Chrome or Microsoft Edge |
Display | 1920x1080 display recommended |
PDF Reader | |
Internet Bandwidth | Broadband Internet connection via DSL, Cable, T1 or wireless; Recommended speeds 25mbps per computer |
Workstation RAM | 16GB of RAM |
Accounting PC RAM | 16GB of RAM |
Wifi router (wireless) | 820.11n minimum (820.11ac recommended) |
Optional Hardware Recommendations
Component | Windows |
Barcode Scanners | USB plug-and-play barcode scanner |
Invoice Printers | Laser or Inkjet |
F&I Forms Printer | OKI Data MICROLINE 420, 421, 620, 621 (USB port required, serial port will not work) Lexmark 2500 Dot Matrix (for printing multi-copy forms) |
Credit Card Reader | Please reach out to MIC to discuss hardware. (See MIC BankCard Program information below) |
Strip Receipt Printer | Star Micronics TSP100 - USB connection Star Micronics TSP700 - USB connection |
Cash Drawer | Any RJ12 (phone cable) capable cash drawer with the required Star Micronics TSP100 Credit Card Receipt Printer (MIC) |
Barcode Label Printer | Direct Thermal Label Printer - Zebra ZD411 2.2 inch width or Zebra ZD421D 4.09 inch width STANDARD THERMAL LABEL SIZE IS 2.25x1.25 Avery labels are supported - Avery 5160 or Avery 5161 |
(Note: you can also print barcode labels to a Laser printer - use Avery 5160 or 5161 labels)
MIC BankCard Program
If you are currently using, or plan to use the MIC BankCard Program for credit card transactions, please email a copy of your most recent credit card statement to statements@dx1app.com.
If you are not currently using MIC, learn more about how the MIC BankCard Program seamlessly integrates with the DX1 Platform to facilitate secure transactions and efficient data collection.
To sign up for or ask questions about the MIC BankCard Program, contact:
Merchant Support
This team assists merchants with banking changes,
account updates, and statement questions.
p: 877.828.0720
Hours: Mon - Sun: 8:30am - 9:00pm ET
Technical Support
This team assists with troubleshooting the technology and
software products.
*To reach Technical Support, please say “CardPointe Support”
when prompted.
e: cardpointesupport@fiserv.com
p: 484.581.7690
Hours: 24/7/365