Table of Contents



This guide provides details on getting acccess to DX1 support & help resources from the dashboard.



Guided Tour




Step by Step

1. Scroll to the far right side of the dashboard to locate the DX1 Resources section.

Scroll to the far right side of the dashboard to locate the DX1 Resources section.




2. Online Resources: Resources and guides to learn more about DX1.

- Knowledge Base: Step by step how-tos and guidance.

- Training Videos: Walkthrough videos.

- Webinars: DX1 hosts regular webinars with useful information, tips, and tricks on getting the most from DX1.

Online Resources: Resources and guides to learn more about DX1.




3. Contact Support: How to get help with questions and concerns.

Here you'll find the DX1 support email address and toll-free number. You can also direclty open a ticket with our support team by clicking 'Submit a Support Ticket.'

Contact Support: How to get help with questions and concerns.




4. Account Manager: Direct contact for questions and assistance.

Your account manager is knowledgeable about your account and is available to answer your questions about billing, set up, or other topics, You can contact them directly using the displayed information, so schedule an appointment to meet at a time that is convenient for you.

Account Manager: Direct contact for questions and assistance.




5. Announcements: Important Updates and Information

The announcements section will include information on new feature releases, system changes, manufacturer updates, and more. Select a topic to get the details.

Announcements: Important Updates and Information




6. DX1 on Mobile: Access DX1 on Your Mobile Device

DX1 is mobile friendly and can be accessed from your mobile device! Scan the QR code with your camera or navigate to login.dx1app.com on your mobile device to get started!

DX1 on Mobile: Access DX1 on Your Mobile Device




7. Submit an Idea: Send Us Your Ideas

Use the Submit an Idea tile to send feedback and requests for new features or changes. Your requests are reviewed by the DX1 product teamaand are used to make decisions on what changes we should make next!

Submit an Idea: Send Us Your Ideas




8. Upcoming Features: View Feature Requests

This tile will allow you to browse existing feature requests- use the LIKE button to vote on ideas for new features!

Upcoming Features: View Feature Requests




9. Chat:Getting Immediate Help

By clicking the chat icon at the upper right hand side of any screen, you can chat directly with our live support team!

Chat:Getting Immediate Help











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